Booking terms

Who you book with

Aevi Homes is three holiday homes hosted by Thomas Agarate: Praia das Maçãs (Colares, Sintra, Portugal), Sanary-sur-Mer (France) and Santos (Lisbon, Portugal). When you book on aevihomes.com, your contract is with us, not with a platform.

Contact: hello@aevihomes.com or WhatsApp +33 6 71 55 24 36. This website is published by Thomas Agarate and hosted by Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA.

• ◆Praia das Maçãs: RNAL 175273/AL
• ◆Sanary-sur-Mer: Registration no. 83123001931Q2

Your booking

Your booking is for the home, dates and number of guests shown when you pay, and it is confirmed as soon as the payment goes through. The person booking must be 18 or over and staying in the home. No more guests than the home sleeps may stay overnight.

Price

Prices are in euros and include the nights and the cleaning. They are 10% below the price of the same stay on Airbnb at the moment you book, and we add no booking or service fee.

The town's tourist tax is shown on its own line and collected on the town's behalf: €2 per guest per night in Sintra (up to 3 nights), €4 in Lisbon (up to 7 nights), and a percentage of the nightly price in Sanary-sur-Mer. Children are exempt (under 13 in Portugal, under 18 in France): tell us their ages and we refund their share.

Payment

You pay the full amount when you book, through Stripe. Your card details go to Stripe and never reach us. You receive a receipt by email.

Security deposit

Every booking has a security deposit. It is a hold on your card, not a payment: nothing is charged. The card you pay with is kept by Stripe for this, and the hold goes on at 8 am (local time) the day before you arrive. Banks keep a hold only for a few days, so for a longer stay we place a fresh one the morning before you leave and release the first. If your card refuses the hold, we email you a link to place it yourself.

The hold is released automatically within 2 days of check-out. If something is damaged or missing beyond normal wear, we may keep part or all of it: we tell you before then, with the reason, photos and the cost, and release the rest. Depending on your bank, a released hold can take a few days to disappear from your statement. The deposit for each home:

• ◆Praia das Maçãs: €450
• ◆Sanary-sur-Mer: €300
• ◆Lisbon: €300

If you cancel

Write to us by email or WhatsApp. The refund depends on how long before check-in you cancel, and goes back to the card you paid with, usually within 5 to 10 days:

• ◆Praia das Maçãs: Free cancellation up to 14 days before arrival, half refunded up to 7 days before.
• ◆Sanary-sur-Mer: Free cancellation up to 5 days before arrival, half refunded after that until check-in.
• ◆Lisbon: Free cancellation up to 14 days before arrival, half refunded up to 7 days before.

Nights not used after arriving, or after leaving early, are not refunded. If you want to change your dates, ask us: we'll move the booking if the new dates are free, at their price. Because the stay is booked for specific dates, the 14-day right of withdrawal for online purchases does not apply (EU Directive 2011/83, article 16(l)); the terms above apply instead.

If we cancel

If we ever have to cancel, for example because the home cannot be used, we refund everything you paid, in full, and help you find somewhere else to stay.

Arrival and departure

Check-in is from 4 pm and check-out by 10 am, with self check-in by lockbox. We send the directions and the code before you travel. Early check-in or late check-out can be arranged when the calendar allows: just ask.

The law requires us to register foreign guests: in Portugal every non-Portuguese guest, in France every foreign guest, including EU citizens. We send you a short online form before arrival, with a photo of each adult's passport or ID card.

House rules

No pets, no smoking and no parties or events. The homes are in lived-in buildings: please keep noise down, especially at night, and leave the home as you would want to find it.

You are responsible for damage caused during your stay beyond normal wear. We cover it from the security deposit first. If it costs more, we tell you within 14 days of check-out, with photos and the repair cost, and agree a fair amount with you.

Our responsibility

We provide the home as described on this site. We are not responsible for events outside our control, such as a power cut in the street or extreme weather, or for belongings left in the home. Nothing in these terms limits a responsibility the law does not allow us to limit.

Questions and complaints

Tell us straight away, during the stay if you can, so we can put things right. For the Portuguese homes you can also use the official complaints book at livroreclamacoes.pt.

Your booking is governed by the law of the country where the home is, Portugal or France, without taking away any protection the law of your own country gives you. The terms that apply are the ones on this page on the day you book.